Welcome to the Food Explorer (FX) Policy
There are many different ways you can use our services – to search for and share restaurant information, to communicate with other people or to create new content. When you share information with us, for example by creating a FX account, we can make those services even better – to show you more relevant search results and ads, to help you connect with people, to trade your services or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
Information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like your email address, phone number to your or your client favorite foods.
We collect information in the following ways:
Information you give us. For example, many of our services require you to sign up for a FX account. When you do, we’ll ask for personal information, like your name, email address, telephone number or shipping address. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible restaurant profile, which may include your restaurant name and outside/inside photos.
Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you place an order, rate a food or restaurant that uses our advertising services, or view and interact with our ads and content. This information includes:
When you use our services or view content provided by FX, we automatically collect and store certain information . This includes:
details of how you used our service, such as your search queries.
Your IP address and your location.
device event information such as crashes, system activity, hardware settings, the date and time of your request and referral URL.
When you use FX services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS via Google Services.
Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to FX when you install.
Information we collect when you are signed in to FX, in addition to information we obtain about you from restaurants, may be associated with your FX account. When information is associated with your FX account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your FX Account, visit the dashboard.
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect FX and our users. We also use this information to offer you tailored content – like giving you more relevant foods and ads.
We may use the name you provide for your FX profile across all of the services we offer that require a FX account. In addition, we may replace past names associated with your FX account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible FX profile information, such as your name and photo.
If you have a FX account, we may display your profile name, profile photo, and actions you take on FX or on third-party applications connected to your FX account (such as +1’s, reviews you restaurant and comments your services) in our services, including displaying in ads and other commercial contexts.
When you contact FX, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
FX processes personal information on our servers in AWS instances around the world. We may process your personal information on a server located outside the country where you live.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly. Our services provide you with different options on sharing and removing your content.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of FX unless one of the following circumstances applies:
With your consent We will share personal information with companies, organizations or individuals outside of FX when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
With domain administrators If your FX account is managed for you by a domain administrator (for example, for system operator or local order dispatcher) then your domain administrator and resellers who provide user support to your organization will have access to your FX account information (including your email and other data). Your domain administrator may be able to:
view statistics regarding your account, like statistics regarding applications you install.
change your account password
suspend or terminate your account access.
access or retain information stored as part of your account.
receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
restrict your ability to delete or edit information or privacy settings.
For legal reasons We will share personal information with companies, organizations or individuals outside of FX if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Google, our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect FX and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to FX employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.